Frequently Asked Questions
What services does GoTime Digital provide?
GoTime Digital offers IT consulting, systems integration, managed services, and cloud solutions, including UCaaS, CCaaS, and other connectivity options from over 215 industry-leading providers.
How is GoTime Digital different from other managed service providers (MSPs)?
We deliver integrated, agnostic IT solutions from multiple providers with a focus on optimizing Return on Time (ROT), providing a unique, single-point-of-contact experience.
What is systems integration, and how can it benefit my business?
Systems integration connects various IT systems, improving communication and streamlining processes. This helps businesses reduce downtime and improve efficiency.
How does GoTime Digital ensure data security and compliance?
We partner with top security providers, such as Fortinet and Cisco Meraki, to deliver solutions that meet regulatory standards across industries.
What is the TechPath+ suite, and how does it support IT departments?
The TechPath+ suite is our soon-to-launch service offering, designed to empower IT departments with comprehensive support and simplify technology management.
Can GoTime Digital support multi-location businesses?
Yes, we specialize in scalable solutions that serve single and multi-location businesses, with customized packages that fit each client's unique needs.
Does GoTime Digital offer hardware procurement and management?
Yes, we source new, top-quality hardware. We also provide open-box options with lifetime warranties, ensuring cost-effective, reliable solutions.
What types of support levels are available through GoTime Digital?
All clients receive Tier 1 support, with options for advanced Tier 3 support depending on their package's specific needs and requirements.
How does GoTime Digital handle vendor management?
Our vendor-neutral approach allows us to coordinate directly with providers like AT&T, Verizon, T-Mobile, and others, ensuring your solutions are reliable and cost-effective.
What are UCaaS and CCaaS, and how can they benefit my business?
Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) provide integrated communication and customer support solutions, boosting efficiency and enhancing customer experience.
Do you offer solutions for specific industries, like hospitality, logistics, or education?
Yes, we offer specialized solutions for various industries, including hospitality, transportation, public sector, education, and others, tailored to meet their unique IT needs.
How do you support digital transformation initiatives?
We guide businesses through digital transformation with custom solutions, from cloud integration to advanced connectivity and compliance support, ensuring smooth transitions and optimized outcomes.
What is Return on Time (ROT), and why is it important?
ROT is a priority at GoTime Digital; we focus on saving your team time on technology management, so you can redirect efforts toward strategic growth and customer service.
Can GoTime Digital help my business with asset and fleet tracking?
Yes, we partner with Fleet Complete, and other industry-leading companies to offer advanced asset and fleet tracking solutions, ideal for industries requiring reliable, real-time monitoring.
How can I get started with GoTime Digital’s services?
Contact our team through our website or call us at: www.gotimedigital.com or 877.551.4151